Frequently asked questions
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Orders & shipping
How much does shipping cost?
US shipping is free on orders of $50 or more. Orders under $50 ship for a flat $5.99.
How long does delivery take?
Orders placed by 2 pm Central on business days usually ship the same or next business day and arrive in 3–5 business days.
Do you ship outside the United States?
Not yet. We currently ship to addresses in the United States only.
How do I track my order?
You'll receive a tracking link by email as soon as your order ships. You can also check order status in your account.
What payment methods do you accept?
We accept major credit and debit cards through our secure checkout. Additional options such as digital wallets appear at checkout when available.
Returns & warranty
What is your return policy?
Unused items in original packaging can be returned within 30 days of delivery for a full refund. Return shipping is free.
What does the warranty cover?
Reiko accessories are covered for 12 months against manufacturing defects. Email us with your order number and a photo, and we'll replace the item.
How long do refunds take?
Refunds are issued to your original payment method within 2 business days of receiving your return. Your bank may take a few extra days to post it.
Products & compatibility
How do I know an accessory fits my phone?
Every product lists exact compatible models under “Compatible with.” Cases and screen protectors are model-specific — for example, iPhone 17 Pro and iPhone 17 Pro Max are different sizes.
Are your products genuine?
Yes. Reiko Cellular is an authorized Reiko distributor, and all Reiko-branded products are sourced through authorized channels.
Do your magnetic accessories work with MagSafe?
Products described as MagSafe-compatible work with Apple MagSafe and Qi2 chargers, wallets and mounts. Android phones need a magnetic case or ring to attach.
Which charger is fastest for my phone?
Most phones fast-charge with a 20W–30W USB-C Power Delivery charger. Samsung Galaxy Ultra models need 45W with PPS for their fastest mode. See our charger guide for details.